We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns and exchanges within 14 days of delivery of unworn and unwashed items in original condition with tag still attached. We must receive the return within 14 days after it was delivered to you. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after 14 days.

Please send an email to info@diyanu.com if you wish to return or exchange an item.

Our Return Address:

D’IYANU
28 E. Airy St. Unit 2149
Norristown, PA 19404


REFUND:

We will credit your original method of payment within 7 business days of return of item, minus original shipping cost. For card payments, please allow 5-10 business days for it to reflect back in your account. For PayPal payments, it should reflect back in your PayPal account within 1-2 business day.

EXCHANGES:

We're happy to accept exchanges within 14 days after your order was delivered to you. If you wish to return an item that was already exchanged, you can only be provided with store credit if we receive it within 14 days.

CLEARANCE ITEMS:

Items bought on clearance may only be returned for an exchange or store credit. A refund is not permitted. 

SWIMSUIT RETURN/EXCHANGE:

Women’s and Girl's swimwear can be returned for an exchange only. Item must be unworn with the tags and sanitary liner attached

ALTERED ITEMS: 

Items that have been altered are final sale. They cannot be exchanged or refunded. Items that have a dropped hem option may be returned/exchanged, but for a $10 fee.  

UNDELIVERED SHIPMENTS: 

In the instance that USPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the USPS, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open up a case with the USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.