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    We ship worldwide!

    We ship out orders Monday-Friday. Orders placed on the weekend and select holidays are processed on the next business day. All orders are processed and shipped out within 1-2 business days of order except for items that are pre-ordered.

    Domestic Shipping:

    Standard shipping (2-5 business days)- $4.99  via USPS First Class Package

    Priority shipping (2-3 business days)- $10 via USPS Priority

    Express (1-2 business days)- $25 via USPS Express

    International Shipping:

    Canada- $12.99 USD

    Rest of the World- $15.99 USD

    All orders will be processed and shipped within 1-2 business days of order via USPS First Class Package International. Customer will be sent a shipping confirmation when order is shipped. Please allow up to 2-3 weeks from ship date for delivery.

    Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact a local post office for further information concerning custom duties or fees.

    HOW TO RETURN FOR A REFUND:

    We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns and exchanges within 14 days of delivery of unworn and unwashed items in original condition with tags still attached. We must receive the return 14 days after it was delivered to you in order to be refunded. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified.

    Please send an email to info@diyanu.com if you wish to return or exchange an item.

    Our Return Address:

    D'IYANU
    28 E. Airy Street Unit 2149
    Norristown, PA 19404
     

    REFUND:

    We will credit your original method of payment within 7 business days of return of item, minus original shipping cost. For card payments, please allow 5-10 business days for it to reflect back in your account. For PayPal payments, it should reflect back in your PayPal account within 1 business day.

    CLEARANCE ITEMS:

    Items bought on clearance are final sale.

    UNDELIVERED SHIPMENTS: 

    In the instance that USPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the USPS, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open up a case with the USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.